Do you love people and pets? We are looking for you! We are looking to add another full-time or part-time Veterinary Receptionist to our team.
We are growing!
East Hills Animal Hospital and Red Bank Veterinary Hospital are progressive, growing, AAHA-accredited, small animal hospitals located in Loveland and Cincinnati, Ohio. Our focus is on providing what is best for the patients we serve. We are committed to enriching the lives of animals and the families who love them... and that family includes YOU. The hospital is owned by a DVM who works both on and in the practice alongside our team. We focus on building the capacity of others through providing tools and resources to allow people to do what they love and love what they do. Our multiple location small animal practice is located in the suburbs of Cincinnati, just 20 minutes from downtown. What a great place to enjoy work-life balance in this natural wonderland. We have access to miles of bike trails, canoeing, amusement parks, a vibrant arts scene and too many amazing parks to count.
Our team culture is fun loving, enthusiastic and we love what we do. Our DVM's have created a support system to mentor our staff, and we pride ourselves on creating an approachable, encouraging and supportive work environment for training new staff members. We are a team of hospitals that are constantly evolving to be better than we were the previous year, day and hour. Our team members are extremely important to us, they are the backbone of our practice. We have worked very hard to open the lines of communication between departments and our clientele to ensure that we are practicing best medicine and that our days run smoothly. We are proud to be an AAHA accredited clinic. AAHA holds us to the highest standard in patient care.
Our clinic is well equipped with in house blood machines, digital x-rays, laser therapy, digital dental x-rays, ultrasound, and RVT support and we practice team medicine. No after hours or on call will be expected. Our benefit package for full- time technicians includes: a generous starting salary; full medical benefits including health, vision and dental; AFLAC insurance; Simple IRA; a generous vacation package, and yearly CE allowance. We are willing to negotiate our contract for the right individual. Salary is commiserate with experience. Finally, if you are looking for a supportive environment in which you can thrive, we are the place for you.
The ideal candidate is an outgoing, friendly and compassionate, client centered person who would assist our clients with scheduling, checking in our patients, working with our clinical staff to educate our clients and provide excellent customer service. Candidate should be a good people person and be able to communicate with compassion and empathy. Must also be friendly and love to have fun at work.
Responsibilities
- Answer the phone
- Greet clients and their friends and family when entering the clinic and provide great client experience.
- Check-in clients using online portal
- Able to handle client conflicts
- Answer the phone, take messages, and schedule appointments
- Manage client intake forms
- Process client payments
- Provide patient education and support to patients and their families
- Other duties as assigned
Skills & Qualifications:
- Previous experience in Veterinary customer service or other related fields is required.
- Ability to multi-task in a fast-paced environment with a high degree of accuracy.
- Ability to prioritize tasks and effectively manage time.
- Excellent written and verbal communication skills.
Job Types:
Full-time, Part-time
Salary:
From $16.00 per hour
Expected hours:
36 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
Loveland, OH 45140: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Veterinary experience: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
Day Shift (Required)
Work Location:
In-person