Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
For your convenience, ‘drop-off’ appointments are available. A ‘drop off’ means you can bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he/she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Does your pet have anxiety when riding in the car, for nail trims, visiting the veterinarian for sick visits, or general check ups? Please let us know so we can ensure both you and your pet have a pleasant visit. Ask us about Happy Visits, helpful home preparation techniques, and medications to reduce anxiety.
Payment Policy
For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit and cash. For clients who prefer using a payment plan, we accept Care Credit. You can apply for Care Credit at www.carecredit.com
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